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Email customer service with questions at firstname.lastname@example.org
Call customer service to place an order or with any item inquire and questions at 877-315-7942.
Satisfaction Guarantee & Return Policy:
All items have a 30 days money back guarantee as follows:
1. If you are not happy with the purchased merchandise for any reason, items are eligible for a full refund ~subject to a 20 percent restocking fee.
2. Customer is responsible for all shipping costs for both ways.
3. Items must be returned in sellable condition and in its original sealed package to be eligible for refund. If in any case your shipment arrives damaged, please contact us within 5 business days for a replacement and we will cover all of the shipping costs.
4. If the item is damage caused during shipping, we can send you a replacement with an additional insurance coverage.
All items have a 20 percent restocking fee of the merchandise cost, not include poster custom frame.
All custom poster frames will only be replaced/exchanged for an item equal to the amount of the original merchandise or 50 percent off the merchandise cost if returned is requested. Customer is responsible for all shipping costs for both ways.
IMPORTANT: Before returning any items, please contact us by email or call so that we can provide you the address to return directly to manufacturer with a return code authorization numbers.
Sportswall reserves the right to update or modify the terms of the Exchange & Return Policy at any time.
Frequently Asked Questions:
What are the shipping charges? Please keep in mind there will be exceptions due to the weight of the product.
|Total Order value ||Ground Shipping in US (+$10 to AK & HI) ||Canada via International Mail ||Outside of US/Canda via International Mail||under $20 ||$6.95 ||add $16 ||add $38
||$20-$39.99 ||$7.95 ||add $16 ||add $38
||$40-$49.99 ||$8.95 ||add $16 ||add $38
||$50-$59.99 ||$9.95 ||add $16 ||add $38
||$60-$99.99 ||$12.95 ||add $16 ||add $38
||$100-$149.99 ||$14.95 ||add $16 ||add $38
||$150-$199.99 ||$19.95 ||add $16 ||add $38
||$200-$299.99 ||$24.95 ||add $16 ||add $38
||$300-UP ||$29.95 ||add $16 ||add $38
Why is shipping so expensive? Last year, we would have answered "oil prices", but now, who knows? It is just simply expensive to transport items around the country. Sportswall does not treat our shipping department as a "profit center" and strives to keep shipping costs as low as possible (and help the environment) by reusing boxes whenever possible.
What shipping methods do you use?
We use both USPS Priority Mail and UPS Ground. The carrier method is determined by the items ordered.
Do you offer next business day shipping?
For expedited delivery, please call us at 1-877-315-7942 and we would be happy to obtain a shipping quote for you via UPS.
Do you ship outside the U.S.?
Right now we only ship to U.S. destinations (including Puerto Rico, APO's and U.S. military bases around the world), we do not ship international. Any border, broker or other fees charged are the responsibility of the purchaser.
Do you charge sales tax?
We are headquartered in the state of North Carolina. Therefore, you will be charged sales tax if you live in North Carolina. For all others there is no sales tax.
Is ordering on-line safe?
Absolutely! We utilize VeriSign, the Internet's leading fraud detector, to ensure your transaction is safe
and private. All transactions are encrypted using our secure server
technology. All orders are tracked through the USPS and UPS on-line tracking
system. Nothing is safer.
How do I place an order?
Just click on "add to basket" beneath any item you are interested
in purchasing. Then either hit the "continue shopping" button or "checkout" button.
We accept PayPal Visa, Mastercard, American Express, and Discover. It's that easy! If you are a school or another institution that needs to order with a purchase order and pay by check, just select purchase order option under credit card type and we will call you to arrange payment when we receive your order. If you prefer not to order on line, you can reach us
by email: customerservice at sportswall.com or you can always call us at 1-877-315-7942 and we would be happy to take your order over the phone.
Here is a sample of what some of our customers have to say about us. If you have some feedback you would like to share, please email us at: customerservice at sportswall.com
"My order was received promptly and was in good shape. Plus my husband LOVED it---so it was great all around."
"Extremely good response time...had the meerchandise within a few days.."
"The order was shipped promptly and arrived in fine condition. I would shop at SportsWall.com again and I would not hesitate to recommend it to others."
"The posters I ordered came much much sooner than I had expected, I was very surprised and pleased with the overall experience. Thanks!"
"I am very satisfied with my purchase."
"I don't know how they could've done a better job unless the sales manager came to deliver it personally."
"The posters arrived in excellent shape."
" I was very happy with the service I received from your company. Not only did I get my poster in a timely manner, I got a response from your customer service department when I e-mailed them with a question I had. Good service like yours keeps happy customers coming back. thanks."
" Good quality merchandise received quickly. Thanks."
"All merchandise was in stock and received rapidly--before expected! Couldn't have been better--saved us lots of time and energy running all over to find these specific items. Excellent value."
"I ordered only one item and received it very quickly... the website was easy to use and I had no surprises."
"Smooth transaction. No problems at all with order. Would certainly purchase again."
"Job well done."
"It was there on time and at my door."
"gift arrived on the appointed date."
"Did very well. Followed a special request properly."
"All of the posters were great quality and the service was excellent."
"They had exactly what i was wanting and the processing and delivery was definitely faster than most other online stores."
"Arrived on time and without hassle. Who could ask for more?"
"Got the item in a timely fassion and the payment went well I would highly recommend this site."
"Absolute Perfection! I'd trust these guys with with my wife...I mean life."
"Well designed website. I was able to easily find the product and teams I was looking for. Received everything in a timely fashion, too."
"Order turnaround time/delivery was much faster than I had expected. Product was well-packaged and arrived safely."
"good product at great price. received quick."
"They had exactly what I was wanting and the processing and delivery was definitely faster than most other online stores."
"Thanks so much I love the sports wall you made my Christmas shopping easy and so special it was wonderful! You delivered on time,at one of the busiest times of the year at very short notice, and the piece I ordered was exactly what it looked like in the picture in mint condition, in fact it looked better! (That is a first for me in my internet shopping experience.) The sports wall was just perfect, I will definitely come back again and again! My boyfriend's entire game room is coming from you guys, at least as far as my purchases are concerned! Thanks for making my holiday so special and Keep up the great work!!!"
"I was totally blown away by how fast my order arrived, especially considering how far it was coming, and an international border to cross as well. I would not hesitate to order again, to recommend it to other people associated with my sons' football clubs. (It's near impossible to find football posters of any kind in Edmonton- even of our local CFL team) Sportswall is All-Pro"
"We appreciated the fast response to the question prior to shipping, as well as the quick shipment itself. Thank you very much. My niece loved the poster."
-Mr and Mrs. Matthew W.
"The prices were very reasonable, and the shipping was fantastic. Thank You!"
"My order was placed just a few days before Christmas, and as promised, it arrived on time... What a feeling to see your 10 year old boy open a present with his favorite football players inside... THANKS again for the quick delivery !!!!!!"
"I was very pleased with the quick delivery and quality of posters."
"customer service responds quickly with friendly emails... pkg arrived in excellent condition."
"Everything went great. The item showed up on time and was just as advertised."
"very prompt - very pleased with product - will shop here again!"
"I am very pleased at the promptness of receiving the product on time for Christmas! Thanks for making my husband's Christmas a one he'll remember."
"I was really impressed with their prices, when I made a mistake with my order they contacted me very quickly, then item arrived and was just what I had wanted. I would order from them again!!!!!!"
"My package got lost and when I contacted them, they shipped another one out right away and it got here in time for Christmas. They were awesome."
"I had searched around for the item, a 60 X 80 Chargers throw, that I planned to buy for my boyfriend. The Sportswall had the best prices for its merchandise in addition to the shipping. I was also pleased that someone had replied back to my email regarding UPS shipping very quickly. I would recommend this site to any sports fan and would like to thank you for making this an easy Christmas shopping experience!! Thank you and Happy holidays!!!!"
"My order was processed very quickly.I was very pleased and would use this service again. Thank you very much and Happy Holidays"
"I want to thank them for contacting me and letting me know that I left out some information on the order form and sent the product the same day. Thanks again."
"RECEIVED THE MERCHANDISE VERY QUICKLY AND IN VERY GOOD CONDITION."
"Ordering is easy and efficient, product was at my doorstep within a few days.. Product is nice quality for the price.."
"Print arrived within a ten days of ordering. Positive buying experience. Thanks."
"You did it good, the item was delivered to me earlier than I expect.Thanks."
"The best part is I was able to find the item that my brother wanted most for Christmas. Thanks a TON - fast response, easy billing and timely shipping. Not one complaint about the purchase."
"I had my order within the week. Great service!"
"They answered my email ASAP and I received my merchandise promptly."
"Good Price, selection and timely delivery...will be back again"
"There was a small problem with part of my order, but their customer service took care of it promptly and they kept me inform. I will shop with them again."
"They were very prompt and item was just as described. Thanks so much!!"
"I put the wrong address on my order and they got it changed and shipped to the correct one. Their prices are so much cheaper than retail,, yes I will do business with them again. Thank you so much."
"Just wanted to write to thank you for getting the blanket I ordered which here on time. My son will be very pleased. I appreciate everything you have done to make his Christmas a good one."
"Lightning fast shipment. Great packaging. Super communication. A very positive experience. Extremely satisfied."
"I received my order today and was extremely pleased. Just wanted to thank you for the great customer service and hasty shipment. For any sporting goods needed, Sortswall.com is the only way to go! Great website and
fantastic service - keep it up!!
"Good product and excellent delivery, will do business again!"
"First of all, I love the fact that they had an extensive selection. We found exactly what we wanted. Our merchandise arrived within a week which really surprised me. I didn't expect to receive our order for at least a couple of weeks. We will definitely shop at the Sports Wall again in the future. Great job to the Sports wall team!!!!"
"I received my product much sooner then I thought I would."
"My order was billed and shipped correctly, and on time. The poster I ordered came to me without any damage or even as much as a small wrinkle. I would use Sportswall.com again!"
"I appreciated the fast response from the Sportswall when I placed a wrong order. They corrected the problem and let me know in a short time. Thanks."
"Love the poster, love the price!!"
"Very fast service. I will absolutely be shopping with them again."
"Just wanted to let you know that the picture of the Patriots at the Superbowl came in today. My husband loved it. The frame job is beautiful. Thank you."
"Thank you so much! That was really quick!
I am going to make sure all of my co-workers are aware of your site! We have a lot of avid baseball fans here. I couldn't find this particular poster ANYWHERE! You were the first place out of a lot of phone calls and web searches that I found that had it. It's out of print. So I thank you very much, especially for the excellent customer service."
"The Sports Wall had the cheapest prices I could find and the best shipping rates. My order was at my doorstep in two days! Wonderful website!"
"I was pleased with my recent order and very impressed with
your service. I will highly recommend your site"
- Arlene V.!
I have now received the order! I appreciate your quickness in responding to my last e-mail. Service such as this is what keeps customers and I for one will look here first for all of my poster needs in the future. Again, Thank You.?
Your recent poster arrived at the Tenafly address today. Thank you for your great attention to this matter. I will tell all my friends about your company (all grandparents) and your terrific service.?
"...I really appreciate your help. My dad is a huge Gordon fan and really wanted this poster of his new "flame" car. This will complete his little shrine. It's really refreshing to deal with the excellent customer service I've received for just an $11.84 order. In this day that it is almost forgotten..."
I found a poster that I had been looking for everywhere, The Sportswall was the only place I found it. I was pleased it was in stock and it was delivered promptly and very protected, no bends from shipping. I was not disappointing at all."